Welcome to Underline Fashion Store’s FAQ section. We’ve compiled answers to common questions about our premium intimate apparel, shipping policies, and more to provide you with a seamless shopping experience.

Product Questions

What types of products does Underline Fashion Store specialize in?
We specialize in premium intimate apparel including shapewear, hosiery, underwear, panties, and engineered menswear. Our carefully curated collections focus on foundational wardrobe pieces that combine comfort with confidence.
How do I choose the right size for shapewear?
We recommend consulting our detailed size charts for each product. For special occasions, please order at least 3 weeks in advance to allow time for potential exchanges. Our shapewear is designed to fit true to size when measured according to our guidelines.
Are your products suitable for sensitive skin?
Yes, we select fabrics with care to ensure comfort for all skin types. However, if you have specific allergies, please check individual product descriptions for material information.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
– Standard Shipping: $12.95 AUD via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 AUD via EMS (15-25 business days after dispatch)
All orders are processed within 1-2 business days.
Do you ship worldwide?
Yes, we ship globally! However, some remote locations in Asia and other regions may have restricted delivery options. Please note that customs or import duties are the responsibility of the recipient.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. For most destinations, tracking is available throughout the delivery process.
What should I do if my package is delayed?
During peak seasons or unexpected circumstances, delivery times may be extended. If your package is significantly delayed beyond our estimated timeframe, please contact our customer care team at [email protected] for assistance.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached. Please contact our customer care team to initiate a return.
How do I exchange an item for a different size?
Please email us at [email protected] with your order number and the size you wish to exchange for. We’ll guide you through the process once we’ve confirmed the new size is available.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or defective. In such cases, we’ll provide a prepaid return label.

Payments & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you can track your order using the tracking number provided in your shipping confirmation email.

Customer Service

How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 1-2 business days.
What are your business hours?
Our team processes orders Monday through Friday, excluding public holidays. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.
Where is Underline Fashion Store located?
Our company address is 22 Girvan Grove, Tysons Reef, AU 3550, Australia. However, all customer service inquiries should be directed to our email for the fastest response.

Didn’t find the answer you were looking for? Our customer care team is always happy to help at [email protected].