At Underline Fashion Store, we’re committed to providing premium intimate apparel with the same attention to detail in our service as we put into our shapewear and hosiery collections. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (AUD $12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over AUD $50 via EMS with delivery in 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your Underline Fashion Store purchase. If you need to return or exchange an item, please review our policy below.

Return Policy Overview

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging and proof of purchase required

Important Hygiene Note:

For hygiene reasons, we cannot accept returns on panties unless they are defective or incorrect items received. All other intimate apparel (shapewear, hosiery, underwear) may be returned following our standard policy.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service at [email protected] with your return request using the template below
  2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached
  4. Ship Your Return: Send to our return address using a trackable shipping method
  5. Processing: Once received, we’ll inspect your items and process your refund or exchange within 3-5 business days

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

  • Refunds are processed to the original payment method within 5-7 business days after we receive your return
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed (additional shipping charges may apply)
  • PayPal refunds may take an additional 1-2 days to appear in your account

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Underline Fashion Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • [Product Name]
  • [Size/Color]
  • [Quantity]
  • [Reason for return/exchange]

For exchanges, please specify your preferred replacement:

  • [New Size/Color]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Our Return Address

Underline Fashion Store
Returns Department
22 Girvan Grove
TYSONS REEF, AU 3550

Premium Care Promise

Just as our shapewear provides premium support, our customer service team is here to support you through every step of the shopping experience. If you have any questions about our shipping or returns policy, don’t hesitate to contact us at [email protected].