Term and Conditions

Welcome to Underline Fashion Store! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our premium intimate apparel. By accessing this website and placing an order, you accept these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Account

You are responsible for ensuring your account information remains confidential and for all activities under your account. We reserve the right to terminate accounts at our discretion.

1.2 Content Ownership

All content on this website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We make every effort to display product colors and features as accurately as possible, but slight variations may occur due to screen settings. Product measurements are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

2.3 Hygiene Considerations

Due to hygiene reasons, certain intimate items (particularly panties) cannot be returned unless defective or incorrect. See our Returns section for details.

3. Orders and Payments

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when payment is processed and you receive an order confirmation email.

3.2 Pricing

All prices are in AUD and inclusive of GST where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honored.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm that the payment method used is yours or you have authorization to use it.

3.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and public holidays). You will receive shipping confirmation once your order is dispatched.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (AUD $12.95): Via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping: Available on orders over AUD $50 via EMS with delivery in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to some Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

4.3 Delivery Issues

You are responsible for providing accurate delivery information. If a package is returned due to incorrect address, additional shipping fees will apply for reshipment.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. Items must be:

• Unworn, unwashed, and in original condition
• With all tags attached
• In original packaging with proof of purchase

Exception: For hygiene reasons, we cannot accept returns on panties unless defective or incorrect.

5.2 Return Process

To initiate a return:

1. Email customer service at [email protected] with your return request
2. Wait for approval and return instructions (1-2 business days)
3. Package items securely with all original tags and packaging
4. Ship to our return address using a trackable method

5.3 Refunds

Refunds are processed to the original payment method within 5-7 business days after we receive your return. Original shipping costs are non-refundable.

5.4 Exchanges

For exchanges, we’ll ship your new item once the return is processed. Additional shipping charges may apply.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate personal and payment information when placing orders.

6.2 Prohibited Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data from our site
• Make false or fraudulent orders

7. Limitation of Liability

Underline Fashion Store will not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Minor variations in product color or fit
• Losses resulting from incorrect delivery information provided by you

Our total liability for any claim related to your order shall not exceed the order value.

8. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

10. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.

11. Contact Us

For questions about these Terms or our products:

• Email: [email protected]
• Address: Underline Fashion Store, 22 Girvan Grove, TYSONS REEF, AU 3550